Refund policy
This policy applies to purchases made directly from drirak.com. DriRak is a brand of CDA Freedom, LLC.
Returns within 30 days
You may return a DriRak product within 30 days of the delivery date for a refund of the price you paid, minus the restocking fee described below.
Before you return an item
All returns require a Return Authorization (RA) number. To request one, email info@drirak.com with your order number, the item you are returning, and the reason for the return. We will reply with your RA number and return shipping instructions. Returns sent without an RA number may be refused or delayed.
Condition of returned items
Because DriRak is used in the sterilization area, returned items must be cleaned and free of any biological contamination before shipping. For the safety of our team, we cannot accept items that arrive contaminated, and they will be returned to you at your expense.
Returns must include all components that shipped with the product, including the enclosed water tray and the silicone mat. Items that are damaged through misuse, modified, or missing components may be refused or subject to a reduced refund.
Return shipping and restocking fee
The buyer is responsible for all return shipping and handling costs. We recommend a trackable, insured shipping method, since we cannot issue a refund for items lost or damaged in return transit.
A restocking fee of $29.95 per returned rack is deducted from your refund. [Original shipping charges, if any, are not refundable.]
Refunds
Once we receive and inspect your return, we will email you to confirm the refund. Approved refunds are issued to your original payment method within [10] business days of receipt. Your bank or card issuer may take additional time to post the credit.
Refunds are based on the price you actually paid. If you used a promo code, your refund reflects the discounted price. If you return one rack from a pair, you will be refunded the portion of the pair price paid for that rack, minus the restocking fee.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email info@drirak.com within [7] days of delivery with your order number and photos of the issue. We will make it right with a replacement or full refund, and [no restocking fee or return shipping charge will apply].
Warranty
DriRak products are covered by a one year limited warranty. Warranty claims are handled separately from returns. See our Warranty Policy for details, or contact info@drirak.com.
Institutional and volume orders
Orders placed through a DSO, dental school, distributor, or other institutional agreement are governed by the terms of that agreement.
Where to send returns
Only ship returns after you receive an RA number.
CDA Freedom, LLC, dba DriRak
Questions
Email info@drirak.com and our team will help.